MyPorter Terms and Conditions

Last updated: June 30, 2026

These Terms and Conditions ("Terms") govern your access to and use of the MyPorter service ("Service"), operated by MyPorterLabs Inc., a Delaware corporation ("MyPorter," "we," "us," or "our").

By connecting a WhatsApp number, messaging the Service, or otherwise using the Service, you ("you," "Host," or "Customer") agree to these Terms. If you do not agree, do not use the Service. If you are accepting on behalf of a company or other entity, you confirm you have authority to bind that entity.

1. The Service

MyPorter provides an AI-powered concierge that communicates with your guests over WhatsApp. The Service can welcome guests, answer questions, share property information you provide, send check-in and check-out details, and suggest local recommendations and upsells.

The Service generates responses automatically using artificial intelligence. We may add, change, or remove features at any time. We do not guarantee that any specific feature will remain available.

2. Eligibility and Access

You must be at least 18 years old and able to enter into a binding contract to use the Service. The Service is accessed entirely through WhatsApp. There is no separate login or password.

You are responsible for the accuracy of the information you provide and for all activity conducted through the WhatsApp number you use with the Service, including activity by your staff or anyone you authorize. You are responsible for the security of that WhatsApp number and the device used to access it, and you must notify us promptly at hello@myporter.ai of any unauthorized use. We are not liable for losses caused by unauthorized access to your WhatsApp number or device.

3. AI-Generated Content and Limitations

This section is important. Read it carefully.

The Service produces responses using artificial intelligence. AI outputs can be inaccurate, incomplete, outdated, or inappropriate, and may not reflect your actual property details, policies, or intentions. The Service may also generate recommendations (including local businesses, services, and upsells) that we do not independently verify.

You acknowledge and agree that:

You are responsible for configuring the Service with accurate property information, policies, and instructions, and for reviewing and updating that information.
AI responses do not constitute professional, legal, medical, safety, financial, or other expert advice.
You should not rely on the Service for any communication where an error could cause harm, including emergency, safety, security, or health-related matters.
The Service may, despite your configuration, produce a response that is wrong or that makes a statement you did not authorize. You remain responsible to your guests for all communications sent from your WhatsApp number through the Service.
We are not a party to any agreement, representation, or commitment the Service may appear to make to a guest on your behalf.

You may review, override, and disable AI responses as described in the Service. You are responsible for monitoring the Service to the extent appropriate for your circumstances.

4. Host Responsibilities and Compliance

You are solely responsible for:

Your guest relationships. All obligations to your guests, including check-in, the condition and safety of your property, and resolution of any guest complaint or dispute, are yours alone.
Legal compliance. You must comply with all laws applicable to your short-term rental activity, including licensing, permitting, zoning, lodging, tax, consumer protection, and data protection laws in every jurisdiction where you operate.
Guest consent and notices. You must obtain any consent and provide any notice required before guests communicate with the Service, including consent required to message guests on WhatsApp and any privacy disclosures required by law. You confirm you have the right to share guest contact details and information with the Service.
Accuracy of inputs. You are responsible for the accuracy and lawfulness of all property information, policies, pricing, and other content you provide to the Service.
Upsells and recommendations. You are responsible for the lawfulness, accuracy, and fulfillment of any product, service, or upsell offered to guests through the Service, including any tax and consumer-disclosure obligations.

5. Acceptable Use

You agree not to:

Use the Service for any unlawful, fraudulent, deceptive, or harmful purpose.
Send spam, unsolicited messages, or messages to anyone who has not consented to be contacted.
Use the Service to harass, threaten, defame, or violate the rights of any person.
Interfere with, disrupt, reverse engineer, or attempt to gain unauthorized access to the Service or its systems.
Use the Service to develop a competing product, or resell or sublicense the Service without our written consent.
Violate the terms of any third-party platform the Service relies on, including WhatsApp and Meta policies.

We may suspend or terminate access for any violation of this section, with or without notice.

6. Third-Party Services

The Service depends on third parties, including Meta Platforms (WhatsApp), our payment processor (Stripe), and AI model providers. Your use of the Service is also subject to those providers' terms. We do not control these third parties and are not responsible for their acts, omissions, availability, pricing, or policy changes. If a third party changes or discontinues a service we rely on, the Service may be affected and we are not liable for the resulting impact.

7. Fees, Billing, and Renewal

Some features are free and others require a paid subscription. Current pricing is shown at https://myporter.ai/#pricing and may change with notice as described below.

Free trial. Eligible new hosts receive one 30-day free trial. We collect a payment method when you subscribe. Unless you cancel before the trial ends, your paid subscription starts automatically and we charge the current price for your active locations.
Billing. Paid subscriptions are billed in advance on a recurring basis through Stripe. By subscribing, you authorize us to charge your payment method for each billing period.
Auto-renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before renewal. You can cancel at any time by messaging the Service on WhatsApp or by contacting hello@myporter.ai.
Cancellation. When you cancel, your subscription remains active until the end of the current billing period, and it does not renew after that. We do not provide refunds for partial billing periods except where required by law.
Price changes. We may change fees. We will give you advance notice, and changes take effect at your next renewal. Continued use after a price change takes effect means you accept it.
Taxes. Fees are exclusive of taxes. You are responsible for any applicable taxes other than taxes on our income.
Failed payment. If a payment fails, we may suspend the Service until payment is resolved.

8. Data and Privacy

Our handling of personal information is described in our Privacy Policy at https://myporter.ai/privacy, which is incorporated into these Terms.

You determine what guest data flows through the Service. To the extent applicable data protection law (including the GDPR or similar laws) treats you as the controller and us as the processor of guest personal data, the parties will enter into a data processing agreement, and the terms of that agreement govern that processing. You are responsible for having a lawful basis to share guest data with the Service.

9. Intellectual Property

The Service, including all software, models, designs, text, and branding, is owned by MyPorter or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription, solely for your own short-term rental operations and subject to these Terms.

You retain ownership of the content and information you provide ("Customer Content"). You grant us a worldwide, non-exclusive license to host, process, and use Customer Content as needed to operate and improve the Service. You confirm you have the rights necessary to grant this license.

You may submit feedback. We may use feedback without restriction or obligation to you.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI outputs will be accurate, reliable, or suitable for any purpose. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, guests, or bookings, arising out of or related to the Service or these Terms, even if we were advised of the possibility.
Our total aggregate liability for all claims arising out of or related to the Service or these Terms will not exceed the greater of (a) the amount you paid us in the [twelve (12)] months before the event giving rise to the claim, or (b) [USD 100].

These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless MyPorter and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: your use of the Service, your Customer Content, your communications with guests, your products or upsells, your violation of these Terms, or your violation of any law or third-party right.

13. Term, Suspension, and Termination

These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access at any time if you breach these Terms, if required by a third party we rely on, if required by law, or to protect the Service or other users.

On termination, your license ends and you must stop using the Service. Sections that by their nature should survive termination will survive, including Sections 3, 4, 9, 10, 11, 12, 14, and 15.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by JAMS under its applicable rules, seated in Wilmington, Delaware, rather than in court, except that either party may bring an individual claim in small claims court. You and MyPorter waive any right to a jury trial and to participate in a class action. If this arbitration provision is unenforceable, the dispute will be resolved in the state or federal courts located in New Castle County, Delaware, and both parties consent to jurisdiction there.

15. Changes to These Terms

We may update these Terms. If we make material changes, we will provide reasonable notice, for example by email or through the Service. Changes take effect on the date stated in the notice. Continued use after that date means you accept the updated Terms. If you do not agree, stop using the Service before the changes take effect.

16. General

Entire agreement. These Terms, the Privacy Policy, and any order or plan you agree to make up the entire agreement between you and MyPorter regarding the Service.
Assignment. You may not assign these Terms without our consent. We may assign them, for example in connection with a merger or sale.
Severability. If any provision is found unenforceable, the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver of it.
Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
Notices. We may send notices to you on WhatsApp or to any email address you have provided. You may send notices to us at hello@myporter.ai.

17. Contact

MyPorterLabs Inc. c/o Legalinc Corporate Services Inc. (Registered Agent) 131 Continental Dr, Suite 305 Newark, DE 19713, USA hello@myporter.ai