FAQs
Your questions, answered.
What exactly is MyPorter?
An AI assistant for hosts that lives in WhatsApp. It answers guests 24/7, makes your property easier to manage, and helps you earn more and get better reviews.
How do I get started?
Message MyPorter on WhatsApp and follow the prompts to add your property. In about 3 minutes, you can share MyPorter’s number with your guests and let it start answering their questions.
What are the benefits of MyPorter?
MyPorter saves you time and reduces interruptions by answering guests 24/7, organizing day-to-day operations, and helping you deliver a better guest experience. It can also help you increase revenue through extra services and earn better reviews.
Can MyPorter help with day-to-day operations?
Yes. MyPorter does more than answer guest questions. It helps you run your properties more efficiently by checking arrivals and departures, identifying which apartments need cleaning, and turning your reservation information into clear daily action lists - so you save time and stay organized.
Do my guests need to download anything?
No. They message the guest number on WhatsApp or scan the building QR. No new app or account.
What languages does it speak?
All of them. MyPorter automatically detects the guest’s language and replies in their language.
What if MyPorter doesn't know the answer?
It never guesses. If a guest asks something it doesn't know, MyPorter messages you on WhatsApp, relays your answer to the guest, and remembers it forever. You answer once. It answers every time after that.
How long does setup take?
About 3 minutes. You chat with MyPorter on WhatsApp and tell it what your guests need to know: WiFi, check-in, house rules, your favorite restaurant, etc. Same way your guests will use it.
Does it work with Airbnb, Booking.com and Expedia?
Yes. MyPorter is platform-independent. Share the guest number in your booking confirmation, by email, or on a welcome card, and print the building QR for guests on site.
Where does MyPorter work?
MyPorter is currently available for properties in Italy. Guests can use it from anywhere through WhatsApp, in their preferred language.
Who's behind MyPorter?
MyPorter Labs is an American company with a team based in Florence. We’re hosts ourselves—we’ve answered the same guest questions a thousand times and created the assistant we always wished we had.